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We guarantee your satisfaction with the quality of our parts. If you are dissatisfied with the quality of our parts, call our customer service department, and we will replace the part or refund your money. If you need to make a return, call Stens Customer Service for a Return Authorization Number (RA#) or fill in the online warranty claim form. There is no restocking fee on returns due to warranty claims, defective merchandise or Stens shipping errors (if reported within 30 days). All other returns will be charged a 15% restocking fee. Freight must be prepaid by the customer and will be reimbursed for warranty claims, defective merchandise and Stens shipping errors. Obsolete items cannot be returned at any time. Items not in salable condition, in the original Stens package (where applicable) will be charged an additional 25% repackaging fee.
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