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Secure Sockets Layer (SSL) FAQ What is SSL? SSL stands for Secure Sockets Layer. This is a system whereby information exchanged between computers, i.e. an end user and a web server, is encrypted. Why does Stens use encryption? Information that is to be kept private should be encrypted. This prevents a third party from intercepting this information. The information in question can be things like passwords or credit card numbers. Stens values its customers' privacy so this is why we employ SSL encryption on the Stens website. Why is there 128-bit and 40-bit SSL? There are a number of different SSL standards out there, but the most popular and secure at this time is 128-bit SSL. Older browsers only supported 40-bit encryption, this was due to US encryption software export regulations. This has since been relaxed and so anyone can (and should) use 128-bit SSL for any online transaction they wish to keep private. What type of SSL does Stens require? Stens requires 128-bit SSL for log-in and ordering purposes. So, if your browser does not support it, please consider updating your browser software to take advantage of all the features the Stens website has to offer. How do I find out if my browser supports it? Newer web browsers support 128-bit SSL, but older ones do not. The way to find out if your browser supports if you are running Netscape or Internet Explorer is as follows: Netscape Navigator or Communicator: Choose "Help" from the pull down menus. Choose "About Navigator" or "About Communicator". Look for the text "Contains encryption software from RSA Data Security, Inc.". If the sentence below it (normally in bold) reads "This version supports US Security...", you have a browser that supports 128-bit encryption. If it reads "This version supports International Security...", you do NOT have a browser that supports 128-bit SSL encryption, and will need to download a new version. Microsoft Internet Explorer: Choose "Help" from the pull down menus. Choose "About Internet Explorer". If the small type in the center of the screen reads, "Cipher Strength: 128-bit", you have a browser that supports 128-bit encryption. If it reads "Cipher Strength: 40-bit", you do NOT have a browser that supports 128-bit SSL encryption, and will need to download a new version. Why do I see messages like 'You have requested an insecure document' on some links? This message is just the web browser alerting to you to the fact that the location of the link (the URL) has been redirected to a page that does not use SSL, when the browser thought it did. This most commonly happens when clicking a link to browse elsewhere on the site when you are on a page that uses SSL, e.g. check-out screen. Since it is inadvisible to keep browsing in SSL when it's not required (it uses more resources and can be marginally slower) you are moved to the non-SSL version of the page for simplicity.